We’re All Connected

We’re all connected to our customers. Our clients. Maybe not in person, but by name and organization, through the chains of command and channels of communication. And the things we do in the name of our customers will, in fact, stick with us – and with them – for good or for bad.

I was reminded of this through a simple postcard.

As a board member for the South Dakota Humanities Council, I play a small part to help allocate grant funding. Our grants are designed to promote the humanities throughout South Dakota – especially in areas that may otherwise be underserved – and are focused on education, media and other programs that highlight history, literature and culture.

Often, I think about these grants for a few days out of the year – the days leading up to a board meeting and the day of the board meeting itself. Then, after the money has been distributed, the entire process escapes my mind. I forget about it. My part is over.

Which is why I was so surprised to receive a thank you card in the mail, expressing gratitude for my recent part in allocating funds for an art installation in Pierre.

While my interactive connection to the grant had long passed, the grant itself – the funds, the projects connected to those funds, and the people connected to those projects – was just beginning to blossom. And, through my part in voting allocation, I am forever connected to it.

It’s the same with everything in life.

When our businesses make a major change, we are forever connected to it. Six months from now, people will continue to discover the change, despite the fact that we’ve long moved on.

When our product fails, we are forever connected to it. When it succeeds, we are forever connected to it.

The words we use to affect policy, to sell a product, to cover up a scandal, to explain a feature, to direct attention and to make real marketing happen through word of mouth and broadcast and web – we are forever connected to them.

No matter where we are, our decisions and communication will touch people down the chain and into the consumer world. And months from now, someone will be finding that decision or communication for the first time.

Our names will be connected to it.

I mean, talk about pressure, right? In the end, it helps if we think twice about what we’re going to say and the policies we’re enacting. Because no matter what, we’re connected to them.

The Internet of Things

ReadWriteWeb has been spending a healthy amount of time researching and discussing The Internet of Things, a concept that describes how, in the future, there will be more things on the Internet – sensors, devices, automated systems – than people.

A new video from IBM’s Smarter Planet group illustrates what The Internet of Things will mean to our future, specifically the social and cultural change that will occur as a result.

Our place as marketers in The Internet of Things is still being developed, and because of this there’s a propensity for fear. The technology is adapting far faster than we can keep up with, which leads to brash and unseemly forays into interruption marketing. We fight to be a part of the answer, and in doing so we bypass working with the system by working in spite of the system.

So what’s our responsibility?

As The Internet of Things becomes more automated, it will also seek out better ways to become more monetized. Which will lead to more opportunities for marketing. Which will lead to more ways in which a person is interrupted during their life.

It’s a slippery slope, and this is where our part will come in – our responsibility to understand, both for our clients and for the customers they serve, that not every channel needs to be interrupted.

That, by choosing the right channels, standing by permission marketing and understanding which options will help a brand (rather than hurt it in ways we may not even understand), we can continue to lead our clients to effective marketing.

All without taking advantage of society and its quickly fracturing attention.

(Via: ReadWriteWeb)

HenkinSchultz: Official Google Advertising Professionals

It’s about Analytics and Ad Ranking and CPC and Quality Score.

It’s about CTR and Keywords and Region Targeting and Content Bids.

It’s about CPM and Impressions and Ad Groups and ROI.

But really, it’s about understanding the basics - and the subtle (and sometimes complicated) nuances - of search engine marketing as it pertains to Google AdWords. And, furthermore, about presenting our clients with added opportunities for promotion and awareness outside the traditional printed and broadcast mediums.

So we finally got around to taking the test. And here we are: official Google Advertising Professionals. (And we’re pretty stoked, by the way.)

We get to show off the badge. But our clients get the real prize: an added level of knowledge and awesomeness from their chosen marketing partner.

Where Is the Line? (On Advertorials and Front Page Ads)

No one would claim that the garden variety advertorial is a journalistic endeavor. Situated alongside a publication’s content, however, it can often be mistaken as real – especially if designers have taken great pains to replicate font, layout and details.

Advertorials happen. They happen all the time. Whether you think they’re effective or misleading, you probably rarely give them a second thought.

That is, until they begin appearing on your front page.

Alice In Wonderland

Historically, newspapers and magazines have held the front page as an Advertising Free Zone. It only makes sense. No one buys a publication because of the ads on the front; they look to the cover as a de facto table of contents. That’s where the impulse to purchase is created.

But with the decline in advertising revenues, publications have begun allowing more and more leeway. Small banner ads appear near the bottom of the front page. Plastic covers promote wireless services. Post-it notes offer coupons. Ads are creeping into that valuable space, precisely because it’s valuable. Precisely because magazines and newspapers can’t sell the insides as much as they once could.

So, you can imagine, if you offer a newspaper $700,000 to print a full front-page wrap, there’s a good chance they’re going to take it.

That’s what Disney did with the Los Angeles Times. The ad – a four-page wrap that mimicked the Times’ front page – was designed to “create buzz, and to extend the film’s already brilliant marketing campaign,” said John Conroy, spokesman for the Times. It also pushed the day’s headlines to a second page.

It’s not the first time the Times has slipped advertising in under the radar. Last April, an ad for NBC’s Southland gave only minimal indication that it was, indeed, an advertisement – and that was long after the “article” would have been read.

Newspapers: a Vehicle for Journalism or Advertising?

Which begs the question: where is the line? When does journalism begin and advertising end?

According to the American Society of Magazine Editors, ads and editorial content require a clear separation, and front-page ads not allowed. But when faced with the decision between selling a lucrative front cover ad and the ASME’s minimal repercussions (a letter or reprimand and exclusion from the National Magazine Awards), there’s often no more than the approval of a publisher standing in the way.

More than anything, newspaper and magazine readers place their trust in the publications they’re consuming. When ads are placed in a way that blurs the line between editorial and advertising – when advertisers seek to gain attention through deception by designing an ad that looks like real content - that trust is taken advantage of.

In other words, the content of the ads should be considered – not the location.

The Times ad reaches the news outlets because it’s on the front page. But it’s clearly an ad. It steers clear of deception simply because it’s too big to be believable. No one read that and thought, “this is a Los Angeles Times article about the movie.”

However, an advertorial clearly wants to be seen as content. Its entire premise is dependent upon a reader seeing it as an article. Posing as something it’s not, the advertorial plays upon the trust of the reader.

In other words, outrage seems to be misguided because the definition is so hazy. The line is smudged. Possibly irreparably. And it’s up to us – as advertisers and publishers – to, once and for all, redraw the line. Clean it up. Set some standards.

The balance, really, stands between editorial honor and the need to keep the lights on. We can take sides, fighting against either the stuffiness of journalistic integrity or the demons of advertising greed. But both sides have their arguments. Because without determining where that line is – the line between honorable content and the advertising that helps pay for it – we may lose the trust of our readership.

On Deadlines

Deadlines are the bane of a creative’s existence.

They signify a finish, a point at which the creative process stops and the technicalities begin. Everything leads to that deadline, and as time approaches, stress builds.

It’s the nature of the business. And it’s what makes a good number of us thrive.

Sometimes, our deadlines are far away. We’re afforded a large chunk of time with which to make magic happen. But most of the time, however, we’re on tight deadlines. Publications and print dates and special events and product launches are all tied to a specific date, and to that specific date our marketing and advertising materials must coincide.

Deadlines are a bane. But they’re also a framework and a promise.

So when a super hot job lands on our doorstep, sometimes there are only a few hours available to plan, design and implement. Take, for example, the case of a recent Web project we handled for the South Dakota State University Foundation.

With site design approved on Tuesday, there was but a crazy overnight coding session holding it back from getting to them by Wednesday. And it was done. Four days later, after content was entered, the site was live.

What what?

Listen, none of us want to work on midnight oil deadlines. But sometimes, they happen. And when they do, there’s a certain feeling of accomplishment – and dedication – that drives us to turn it around in an emergency.

It’s a deadline. They’re the bane of our existence. But, they’re also what makes the industry so exiting, and, in a way, what makes it so rewarding.

What what, indeed.

Another batch of Wolff Olins snake oil

AOL (or, I guess, Aol.) revealed a new logo treatment today.

You can look elsewhere to see what the overall consensus is. (My take: What. A. Joke.)

That being said, there’s a bit of inconsistency that proves Wolff Olins’ ability to b.s. their way through a logo design.

From AOL’s press release:

“Historically brand identity has been monolithic and CONTROLLING, little more than stamping a company name on a product. AOL is a 21st century media company, with an ambitious vision for the future and new focus on creativity and expression, this required the new brand identity to be open and generous, to invite conversation and collaboration, and to feel credible, but also aspirational.” said Karl Heiselman, CEO of Wolff Olins.

Their solution, naturally: stamp the company name onto a handful of stock images.

Come on, guys. After the London 2012 debacle, don’t you think we should be trying a little harder? I mean, THE LEAST YOU COULD DO is make sure the fluffy, inspirational quote defending your work isn’t at odds with the nature of the work itself.

What Montana taught us about design

It happens what seems like a million times in what seems like a million meetings around the world. Over-designing. Too many gradients and too much color and seven different fonts and a billion little bullet points and a few logos – one for each sponsor, as well as one for the company itself – and suddenly…

Ugh.

You and I know better. But that doesn’t mean we can stick it to some group of design non-believers with a list of the Seven Deadly Design Rules and force them to submit. We have to understand that, sometimes, circumstances require us to be creative in our application, that, sometimes, those bullets are necessary and that extra typeface is needed and those logos are untouchable.

Then again, sometimes, we need to stop, step back, strip it all down and reconvene with the bare basics.

Believe it or not, sometimes, it works.

Today’s example: the State of Montana.

After years of diverging license plate designs, ugly pastels, a roster of causes (105 in all, not counting University-specific plates) and, yes, what seems like a million typefaces, Montana took its recent history of over-design and wiped it clean.

A lack of consistency? Gone. A full palette of colors? Gone. A feeling of retro freshness that will hopefully inspire others (including Nebraska, of whom we will only say, “Please. Hire. Designers. Next. Time.”)?

Absolutely.

(Photo via greatfallstribune.com, ©AP Photo/Matt Gouras)

Great design doesn’t mean doing the most with what you have. It means doing the best with what you need.

Thanks be to Montana for reminding us.

(via: Design Observer, which was via: W Magazine)

The Sioux Falls Area Chamber of Commerce Annual Meeting - A Recap.

What does it take to put on the Sioux Falls Area Chamber of Commerce Annual Meeting?

It starts during the summer. Themes are discussed, a stage is mocked up, and a speaker is booked. This year, the Chamber’s theme revolved around the consistent exposure Sioux Falls receives as both a business-friendly city and a place with high quality of life. The forerunner in this praise: Forbes Magazine.

So the natural choice for a speaker? Steve Forbes.

Throughout the summer and into September, the staging is finalized, the design is set and the invites start going out. Schedules are coordinated, extra help is brought in. We build monster set pieces. It’s like being in Play Production, except the stage is massive and the talent does more than botch lines from As You Like It.

As we get closer to the date, work swirls in a fever pitch. Our building is filled with staging pipes and banners – printed in house by Jason – and speeches pass over an entire series of desks. Video reaches the final stages of production, and a handful of lucky HSers work late into the night.

And then, it’s the week of the show.

Though the program is Tuesday night, we begin setting up Sunday morning. The stage takes a day and a half to erect, video is double- and triple-checked, and the HS Dancers go through their final run-throughs. A skeleton crew stays back at the office while the real action occurs at the Sioux Falls Convention Center in a flurry of construction, rehearsal and anticipation.

An hour before the show begins, you’d have no idea that this has been a process of months. When the lights go down, you’re seeing the end of the work, and the beginning of a grand celebration of the area we call home.

By the end of the next day, it’s all gone. The room is ready for the next event. Hopefully, you attended. And hopefully, you gained a new appreciation for everything the Sioux Falls Area Chamber of Commerce does for us – not just businesses, but everyone.

If you could believe it, that’s not even the end. Because chances are, we’re already looking toward next year’s show.

SEO vs. Content: Not a Battle After All

Search Engine Optimization gets people to your site. It boosts your page rank. It performs magic tricks, prints money and cures cancer. It’s the golden god of content management, at times, and it’s the number one goal of a company: get your name out there, and get it noticed.

If I sound a little sarcastic, you’ll have to understand that I’m a writer. Which means I have one goal over any other: create interesting content.

It’s this goal that makes me cringe when people say that SEO is the most important part of putting together a successful Web site; that copy should be manufactured with the robotic eyes of a search engine in mind.

And it’s this goal that often leads me astray, railing against SEO in the name of art and literature and everything the act of writing stands for.

Because the truth is – SEO isn’t king. And neither is content, anymore. Seems that both have to work in harmony.

See? Now I’ve just upset both sides of the debate.

There are two arguments in the battle. For SEO champions, it’s, “If your content is good, but no one sees it, is it worth it?” And for the content wonks, it’s “If you get people to your site, but they aren’t interested in staying, is it worth it?”

The real answer lies somewhere in between. It isn’t all or nothing for either side. You need both. In fact, one should naturally lead to another. Great content should generate positive SEO, as great content relies on communicating in a way that gives the reader exactly what they came for. And great SEO means you’re covering all of your bases – that you’re thinking for the masses instead of your little corner of intelligentsia.

It means more than compiling lists of regurgitated facts and keyword-laden copy. Conversely, it means more than developing beautiful prose more akin to Steinbeck than Sergey. It’s right in the middle. It’s what we sought out when we redesigned our Web site. And it’s helped us in both cases: better content and better search results.

No, it’s not SEO über alles. Nor is it content without regard to searchability. Simply put, it’s writing the way people will read. Will think. Will care. It’s managing content logically and creatively.

It’s copy written for robots and people. How futuristic. Are you doing it?

A Web Message From HenkinSchultz

(And now a message from the corporate sponsor…)

We’d like to take a moment to re-introduce www.HenkinSchultz.com.

What? Re-introduce? Huh?

Well, yeah. We’ve re-designed the site. It’s been up for a few weeks, but this is the official launch, my friends, so let’s rock this joint.

But it’s more than a re-design. It’s a re-imagining of what our Web site is here for: namely, providing content to current and potential clients and the community as a whole. Our clients wanted more access to the awesomeness we’re providing, and we were happy to oblige.

So we’ve got constantly updated portfolios, HenkinSchultz’s Greatest Hits, easy contact to all of our other outlets – Facebook, Twitter, Post Haste – and the same devotion to our people.

It works because we’re all in on it. Every employee has a chance to update as necessary. It’s crowdsourcing at its best: when it works together for one common goal and not against each other for a cheap fix.

So welcome. We like what’s going on over at www.HenkinSchultz.com. And we hope you do too.

(We return you to your regularly scheduled Post Haste post.)

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About HenkinSchultz

HenkinSchultz is an agency. An advertising and marketing and branding and design and production agency. All of those things, and then some.

But, underneath all that, we're really a bunch of thinkers. As in, we think about stuff, both pertinent and not, with and without boundaries, as if our lives depended on it. And this right here, Post Haste, is where we write about it.

Visit us at http://www.henkinschultz.com.

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